Concord-Managed Property Takes Home Top Hyatt® Honor for Second Time in Three Years
Hyatt House® Raleigh North Hills celebrates industry-leading recognition at annual Hyatt® Leadership Conference
RALEIGH, N.C. (June 7, 2018) – Leading hospitality owner, manager and developer, Concord Hospitality Enterprises, announced today that the Hyatt House Raleigh North Hills has been named 2017 Hotel of the Year by Hyatt Hotels Corporation®. The Concord-managed property was also awarded the Hotel of the Year distinction by Hyatt in 2015. Additionally, the Hyatt House Boulder/Broomfield – another Concord-operated hotel – received the recognition in 2016 and 2013.
Sherry McWherter, General Manager of Hyatt House Raleigh North Hills, and Jennifer Parkes, Director of Sales and Marketing of Hyatt House Raleigh North Hills, accepted the award accompanied by Dan Freeland, Regional Vice President of Concord Hospitality, and Matt McClelland, Executive Vice President of Operations and Development at Concord.
“I was honored to represent and receive this award on behalf of all our hotel associates,” said McWherter. “Whether guests are in town for a night or a week, the entire team at the Hyatt House Raleigh North Hills is committed to providing attentive, thoughtful service and all the comforts of home to every visitor, and we are so proud to be recognized by Hyatt with this honor.”
The award – presented annually during the Hyatt Leadership Conference in May – recognizes the property with the top one percent in customer satisfaction amongst the more than 86 Hyatt House hotels nationwide. In addition, the hotel must have best-in-class results in market share, profitability and community outreach. Concord has received this recognition four times in the past five years.
“We are proud that the Hyatt House Raleigh North Hills team has been recognized for the hard work and operational excellence for which Concord-managed hotels are known for the second time in three years,” said McClelland.
The Hyatt House Raleigh North Hills hotel is nestled in the heart of vibrant North Hills, Raleigh’s premier destination for shopping, dining and entertainment. The 137-room hotel offers residentially-inspired suites including separate living rooms with cozy sleeper sofas and full-size kitchens featuring a refrigerator, microwave and stove top.
For more information on Hyatt House Raleigh North Hills or to make a reservation, visit https://raleighnorthhills.house.hyatt.com/en/hotel/home.html.
About Concord Hospitality Enterprises Company
As an award-winning hotel development, ownership and management company, Concord Hospitality Enterprises Company has spent the last three decades building relationships with investors on more than $2.5 billion in premium-branded properties across the United States and Canada. As an operator, both for third party owners and partners, Concord Hospitality instills value from the ground up, developing and managing with a sustainable viewpoint, a focus on quality and hands-on involvement to ensure long-term profitability and success. With the brightest talent, the most innovative processes and a commitment to giving back to the communities where associates live and work, Concord is a company that leads with purpose both internally and externally. Learn more at concordhotels.com.
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