RALEIGH, N.C. (Nov. 5, 2019) – Concord Hospitality Enterprises received the Guest Experience award during Marriott International’s annual Marriott International National Association (MINA) & Full-Service Owners Conference. This honor recognizes hotels and management companies that lead the way in creating outstanding results in all aspects of the guest experience.
“It is an honor to be acknowledged by an industry leader for our commitment and dedication to the guest experience,” said Mark Laport, President and CEO of Concord Hospitality. “We recognize the importance the guest experience plays in the successful development, management and operation of our hotels across North America – and we are pleased to see a trusted partner like Marriott understands this as well. It is a pleasure to work alongside Marriott at a number of our hotels to bring guests the exceptional experiences they have come to know and expect from our two companies.”
According to Marriott, Concord was awarded the Guest Experience accolade as a result of demonstrating a strong commitment to Marriott’s operations programs and initiatives, as well as ranking as the best of the best when compared to peers in the U.S. and Canada.
The hotel management and development company was also nominated for the Food & Beverage Excellence award, which highlights excellence in quality and service of Food & Beverage operations, and the Serve 360 award, which recognizes leaders that serve their communities and align with Marriott’s initiatives of employee volunteerism, donations and non-profit support.
Concord Hospitality has partnered with Marriott on the development of new hotel brands and properties for nearly 25 years. That alignment for strategic growth and passion for delivering best-in-class service is evident in Concord Hospitality’s achievement of winning the coveted Marriott Partnership Circle Award 13 times and through the hospitality company’s induction into Marriott’s Partnership Circle Hall of Fame for hospitality excellence in 2015.
Marriott’s annual conference brings together full-service owners, franchisees and management companies from across the country for the MINA Member meeting, keynote speakers, senior leadership sessions, networking and the awards ceremony.
The 2019 MINA & Full Service Owners Conference took place October 13-16, 2019, in Scottsdale, Ariz.