Concord Hospitality Enterprises, an award-winning hotel development and management company, is proud to announce that Crystal Thrasher has been promoted to Senior Director of HR (Human Resource) Services and Training. Crystal graduated from Johnson and Wales with a Bachelor of Science Degree in Hospitality Management. She spent 11 years in a variety of HR-related positions before joining Concord in 2015. During her seven years with Concord, Crystal has made meaningful enhancements to the hospitality company’s HR discipline. She has implemented innovative processes to ensure compliance, training, and overall workflows are more efficient, ultimately reducing costs while enhancing the associate experience. Crystal’s daily contributions to the company are invaluable.
As Senior Director of HR Services and Training, Crystal will oversee the HR functions for hotel openings and acquisitions, compliance, technology, associate relations, workers compensation, and training. She will also continue to play a leadership role within Concord Hospitality’s HR Advisory Committee.
In addition to cultivating an inclusive culture within Concord and other responsibilities, Crystal is a member of the National Society of Human Resources and is SHRM-SCP certified. She is passionate about serving others both inside and outside the organization. Crystal leads a local Girl Scout Troop, which aligns closely with Concord’s cornerstone of supporting the community.