RALEIGH, N.C. (Feb. 12, 2020) – Concord Hospitality Enterprises, an award-winning hotel development and management company, announced today that its Information Technology (IT) department has been awarded three certificates of excellence from Marriott’s Global Property Network Standards (GPNS) program due to Concord’s focus on internet performance and commitment to guest service in 2019.
Concord received first place certificates of excellence within the Americas region in the following categories:
- Overall Partner Performance – For showing exemplary performance in adoption and compliance to Property Internet Accountability Framework
- Guest Satisfaction – For showing exemplary performance and achieving the highest guest satisfaction of all Property Internet partners
- Customer Retention – For showing exemplary performance and achieving the highest customer retention index of all Property Internet partners
Additionally, for the second month in a row, Concord was named the No. 1 service provider out of only 12 other vendors certified by Marriott.
“It is an honor to be recognized by Marriott for our continued dedication to excellence and execution, and a privilege to work alongside a partner that is always seeking high levels of performance and improvements,” said Brian Cornell, Chief Information Officer at Concord Hospitality. “We know that none of these achievements would be possible without the entrepreneurial spirit and dedication of our IT team, who consistently emphasize and understand the importance of servicing our guests with the highest possible standards. We are also extremely grateful for the support and inspiration from our fellow associates at Concord and our CEO Mark Laport, who encouraged our team to drive this initiative.”
The GPNS program’s stringent benchmarks create a consistent, high-quality online guest experience across all Marriott brands in the Americas for high-speed internet access. A leader in the space, Marriott was one of the first hospitality companies to enforce certain data network requirements, and Concord has been a certified GPNS vendor since the inception of the program.
Each year, Marriott has enhanced the program by requiring more rigorous reporting and sophisticated systems, with an emphasis on keeping hotels current with the most updated and superior hardware. Concord has continued to meet these standards year-over-year, all while increasing its ranking as a top provider for the internationally-recognized hotel company and partner.
This is the first year Marriott has awarded certificates to its Property Internet partners for performance.