Operations & Third-Party Management
Concord Hospitality Enterprises creates excellence by maintaining a balanced focus on hotel quality and margin enhancement. We provide each individual property with customized support and have received numerous awards for operational excellence from a number of leading brands. Our operational expertise also extends to our managed properties—because we’re also owners, we understand the owner’s perspective.
Human Resources
At the heart of Concord’s success is our team. We invest in the best available talent and provide the training, support and compensation to retain them. This commitment has resulted in an associate turnover rate that is below the industry average. We strive to be an employer of choice.
Financing & Accounting
The finance and accounting team operates with complete transparency. With 20 years of experience, we have developed consistent, streamlined reporting systems and have built strong relationships with a diverse base of loyal investors and lenders.
Legal
Concord provides legal counsel to each property in the areas of planning and zoning, brand and franchise relationships and all possible legal issues that may arise during the operation of a hotel.
Sales and Marketing & eCommerce
Top-line revenue sets the platform for hotel profitability. Concord builds revenue from the ground up, beginning with hand-picked associates at the property level, supported by a national direct sales force and skilled revenue management. Our portfolio consistently achieves superior RevPAR market share by identifying niche segments that leverage each hotel’s distinct strengths.
From Search Engine Optimization to Internet Hotel Room Wholesalers, Concord has been ahead of the curve by establishing an eCommerce team to tap into the potential of all internet distribution channels thereby maximizing revenues and market share in an ever growing online marketplace.
Technology
Today’s hotels require complex technology systems to operate efficiently. Concord’s IT team integrates all the systems within a hotel into one seamless process, giving management and ownership the tools they need to operate efficiently and identify additional profit opportunities. Concord’s state-of-the-art, proprietary Intranet is available at all its properties. Because we are not reliant on a third-party provider, the system operates with increased efficiency and at a lower cost.
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