Hotel Management

Concord operates as a fee-based manager for various hotel ownerships, including Joint Ventures, REITs, private equity funds and private entities and individuals. Few companies can match the diversity and depth of Concord’s skill set, and we take pride in putting those skills to work for our many ownership entities and third-party management partners. We have a strong track record, delivering premium revenues and strong profitability.

Operations

Concord maintains a balanced focus on hotel quality and margin enhancement. We provide each individual property with customized support, and have received numerous awards for operational excellence from a number of leading brands.

Our proprietary business analytics and labor and expense management tools drive our operational capabilities. Through our comprehensive on-boarding process, we build teams with knowledge, skills and behaviors critical to delivering operational excellence. We support that delivery with the use of comprehensive internal audit inspections and risk-reducing programs.

Sales, Revenue Management and Digital Marketing

Top-line revenue sets the stage for hotel profitability. Concord builds revenue from the ground up, beginning with an intense recruitment and selection process to engage sales associates at the property level, supported by national sales leadership and strategic revenue management. Our portfolio consistently achieves superior REV PAR market share by identifying niche segments that leverage each hotel’s distinct strengths.

From Search Engine Optimization to Internet Wholesaler Partnerships and Digital Marketing campaigns, Concord has been ahead of the curve by establishing an Digital Marketing team to optimize the potential of all internet distribution channels.

Revenue Management

A key strategic priority for Concord Hospitality is driving the highest profitable revenue, resulting in continuous market share growth across our portfolio.  Our award winning Revenue Management team has pioneered an innovative and detailed approach to driving results that includes strategic identification, dynamic pricing, and advanced inventory capabilities across all segments.  Working in concert with our Sales, Marketing, and e-Commerce professionals, our Revenue Management team leverages the strength of our brands with our in-house optimization tools that allow for in depth strategic winning strategies across our full service, select service, independent and extended stay brands.

Finance & Accounting

Our finance and accounting teams operate with complete transparency. Over our many years in the business, we have developed consistent, streamlined reporting systems and built strong relationships with a diverse base of loyal investors and lenders.

Information Technology

We’re an online society, and today’s hotels require complex technology systems to keep up with current technological needs. Concord’s IT team integrates all the hotel’s systems into one seamless process, giving management and ownership the tools they need to operate efficiently and identify additional profit opportunities. Concord’s state-of-the-art, proprietary Intranet is available at all of its properties.

Human Resources

We know to drive best in class results we must attract and retain top talent in the industry and we do this by our stellar reputation as AN EMPLOYER OF CHOICE. Concord delivers quality training for professional development and career advancement; we offer competitive wages and progressive benefits; we celebrate our collective success; we are socially and environmentally responsible and we have FUN! We ARE Concord and people who are the best want to be a part of our team!

Food & Beverage

We strive to take Food and Beverage service to a higher level, by focusing on high quality culinary execution, exceptional service, and financial success. Our goal is to exceed the guest’s expectations every time. Our services encompass, facility management, concept development, existing business evaluation and menu design and costing. Our business and marketing development team monitor daily performance through reporting systems for revenue, expense and labor controls.

Owner Services

Concord’s Owner Services team is always on call for our ownership groups and corporate disciplines. Whether your needs are for property reporting or on custom owner driven projects, we’re here to provide a direct line of communication.

Our Owner Services department is your one-stop source for key information including weekly performance updates, monthly forecasting, monthly and quarterly operational reviews and yearly budget targets. We also coordinate the capital plan to ensure comprehensive asset and CapEx tracking.

  • Operations
  • Sales, Revenue Management & Digital Marketing
  • Revenue Management
  • Finance & Accounting
  • Information Technology
  • Human Resources
  • Food & Beverage
  • Owner Services